Bills for your hospital care can seem complex and confusing. Our Patient Accounting staff helps you understand the bills and insurance coverage you are entitled to. If you don't have any questions and would like to pay your bill, visit the Bill Pay section.
If you have questions, please call our Customer Service Representatives at 1-866-665-2636. We are available to assist Monday - Friday from 7 a.m. to 5 p.m. MST. You may also send us a billing inquiry.
You could receive several bills for your hospital visit:
The "hospital services" bill is for your use of the hospital's facilities, such as the operating room, emergency room, hospital room, equipment, x-ray and imaging, laboratory services, medications, services of our technicians, etc.
You may also receive bills for the services of healthcare providers who are independent of the hospital, such as physicians (ER physicians, radiologists, pathologists) and ambulance companies. Depending on who treated you, bills could come from the providers themselves, from a division of our business office called St. Mary's Physician Services that handles billing for some physicians, or from both.
Provider contact information:
Often while hospitalized at St. Mary's, patients receive services from other providers, such as emergency medicine physicians, surgeons, etc. The names and phone numbers of providers who most often treat St. Mary's patients are listed below. If you have a question about a bill you received from one of these providers, please contact them directly.
Anesthesia Consultants of Western Colorado
Colorado West Emergency Physicians
1-800-373-3055 (6:30am - 3pm MST)
Grand Junction Pathologists PC
Grand Valley Surgical Center
Western Colorado Radiologic Associates PC
If you are covered by Medicare, Medicaid, or other health insurance:
At check-in, the employee assisting you will make a copy of your insurance identification card. With this information St. Mary's can submit your hospital bills to your insurance company for you.
If you are covered by more than one health insurance policy, such as Medicare and a supplemental policy, please present all your current cards.
If your healthcare coverage requires you to pay a copayment to St. Mary's for your hospital care, you will be asked to pay that amount before you leave the hospital.
If you don't have your insurance card:
We cannot bill your insurance company without the information on your insurance ID card. If you don't have your insurance card when you come to the hospital, please contact us within three business days after leaving the hospital. You may:
- Call us at 970-298-7050
- Bring your card to the Financial Counseling Office on the main floor in the Monument Zone.
- Mail a copy of the card's front and back to: Patient Accounting, St. Mary's Hospital, PO Box 62, Grand Junction, CO 81502.
- Fax a copy of the card's front and back to 970-298-1810.
If you have no insurance:
- You can pay St. Mary's by cash, check, or credit card.
- A customer account representative in the Financial Counseling Office can help you set up a payment plan.
- A customer account representative can also help you apply for financial assistance if you are eligible.
- A customer account representative can evaluate your eligibility for the Colorado Indigent Care Program (CICP).
If you have an outstanding balance on your account:
Patients with an outstanding balance on their accounts will receive a monthly statement showing any activity (payments made by you or your insurance company) and the remaining balance.