Patient Representative

Patient Grievance Procedure

We will do our best to address your patient care and safety concerns. If, after working with your caregiver and department director, the resolution is not satisfactory, you may contact the patient representative or hospital management. The hospital supervisor is available to assist you after hours and on weekends. Hospital management contacts include: 

Hospital Management, 970-298-1950
St. Mary’s Hospital Patient Representative, 
970-298-2447 

You also have access to the Colorado Department of Public Health and the Environment, various oversight boards at the Department of Regulatory Agencies (DORA), the Office for Civil Rights, the Colorado Office of Behavioral Health, The Joint Commission, and the Beneficiary and Family Centered Care – Quality Improvement Organization.

Colorado Department of Public Health and the Environment
Health Facilities Division
4300 Cherry Creek Drive South, Denver, CO 80222
CDPHE Complaints, 303-692-2827
cdphe.hfdintake@state.co.us

Department of Regulatory Agencies (DORA)
1560 Broadway, Suite 1350, Denver, CO 80202
Phone: 303-894-7855   Toll-Free: 800-886-7675
Fax: 303-894-7885
www.dora.colorado.gov

Office for Civil Rights Region VIII 
(for HIPAA Privacy and Discrimination Issues)

999 18th Street South Terrace, Suite 417, Denver, CO 80202
Voice Phone: 303-844-7915   
Fax: 303-844-2025   
TDD: 1-800-537-7697
www.hhs.gov/ocr

Colorado Office of Behavioral Health
3824 West Princeton Circle, Denver, CO 80236
303-866-7400
www.colorado.gov/cdhs

The Joint Commission 
Office of Quality Monitoring 
1 Renaissance, Oak Brook Terrace, IL 60181 
1-800-994-6610  
Fax: 630-792-5636
complaint@jointcommission.org

Beneficiary and Family Centered Care – Quality Improvement Organization 
(BFCC-QIO)

Medicare beneficiaries have the right to request a review by the state peer review organization, KEPRO, for quality of care, Medicare written Notice of Non-coverage, or premature discharge concerns. This can be arranged through our patient representative or one of our care managers.
KEPRO
5700 Lombardo Center Dr., Suite 100, Seven Hills, OH 44131
1-844-430-9504
TTY 1-855-843-4776
www.keproqio.com

Natural parents and/or legal guardians of babies and children have the same rights and responsibilities as other patients while we are providing care and treatment for a minor child unless otherwise restricted.