• 2635 North 7th Street, Grand Junction, Colorado 81501
  • 970-298-CARE (2273) / 1-800-458-3888

Patient Rights

As a patient or patient’s designated representative of St. Mary’s Medical Center, you have the right to:

  • To receive kind and respectful care, regardless of your personal values and beliefs, age, sex, race, color, religion, national origin or ability to pay for the care.
  • To get complete, current information about your diagnosis, treatment and prognosis from your physician in terms you can understand.
  • To know, by name, the physician responsible for your care and/or the physician providing procedures or treatments for you.
  • To participate in decisions about your care, and to receive from your physician information necessary to give informed consent before the start of any procedure and/or treatment. Except in emergencies, information should include the specific procedure and/or treatment, the medically significant risks involved, the likely length of disability and medically significant alternatives.
  • To refuse treatment to the extent permitted by law, and to be informed of the medical consequences if you do refuse treatment. 
  • To give or to withhold informed consent to produce or use recordings, films, or other images of patients for purposes other than their care.
  • To be told if there are plans to be involved in or perform human research affecting your care or treatment and to refuse to participate in such research projects.
  • To name a decision-maker for the times when you may not be able to make decisions for yourself, to receive information about formulating or revising an Advance Directive, to provide it to your physician and your service provider, and expect that it be followed as long as it is not intended to end life or make death occur sooner. 
  • To be told about pain and pain relief measures, and to participate in the development and implementation of a pain management plan. 
  • To be free from restraints that are not medically necessary. 
  • To express spiritual beliefs and cultural practices, as long as these do not harm others, interfere with treatment, or interfere with hospital processes. 
  • To be involved in ethical questions that come up during your care and to ask for help from the Ethics Committee, which is available to help patients make difficult decisions. Some ethical questions may include refusing CPR, or other life prolonging actions, or stopping life sustaining treatments, such as a breathing machine or feeding tube. 
  • To privacy and confidentiality about your care and medical records.
  • To look at your medical records, request an amendment to them, and to have the information explained, except when restricted by law. 
  • To voice complaints and recommend changes freely without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care. If you wish to file a formal grievance, you may get information about the Patient Grievance Process from the Patient Representative during weekdays, or the house supervisor on evenings and weekends. You have the right to speak to an administrator regarding a complaint or grievance. Call the main hospital number and ask for the hospital supervisor or administrator on call. You have the right to file a grievance with the state of Colorado regardless of whether you have first used our internal grievance process. 
  • To request reasonable accommodation, auxiliary aids or services, as needed for individuals with disabilities. Access features available include: level access into first floor levels with elevator access to other floors, fully accessible offices, restrooms, cafeteria, patient treatment areas, etc. Let the receptionist or your nurse know if you require specific auxiliary aids or services. Complaints regarding discrimination should also be directed to the Patient Representative.
  • To be free from abuse or harassment, and to access protective services, including guardianship and advocacy services, and child or adult protective services. 
  • To have a family member, or representative of your choice, and your own physician, notified of your admission to the hospital promptly upon request. 
  • To have a family member, friend, or other individual (regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression) to be present for emotional support during the course of stay unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated. The individual may or may not be your surrogate decision-maker or legally authorized representative. 
  • To receive information in a manner you understand including language interpreting and translation. A full range of assistive and communication aids including qualified sign language interpreters and readers is available at no cost to the patient.
  • To an environment that is safe, secure, comfortable, preserves dignity, and contributes to a positive self-image.