Patient Services Guide
An automated teller machine is available 24 hours a day, seven days a week, across from Java City in the Main Lobby.
Flowers, gifts, and mail
Flowers sent to you in the hospital will be delivered to your room by a volunteer as soon as they are received. Please be aware that certain rooms may restrict flowers and plants. Letters and packages sent to you will be delivered each morning by a volunteer. After your departure, any mail sent to you at the hospital will be forwarded to your home address.
Columbine Cafeteria, open daily from 6:30 am to midnight
The Columbine Café, located on the main floor, serves breakfast, lunch, and dinner every day. Guests can eat in the large, cheerful dining room, on the outdoor patio weather permitting, or get meals to go. Hot and cold meals and prepackaged items are available at self-serve and cafeteria style stations designed for efficient service. The café features complete hot meals, salads, sandwiches, soup and pasta specials, brick oven baked pizza, and a sauté and grill station. Vending Machines The vending area features food and beverage vending machines, as well as a cash machine and bill changer. Located across from the Java City coffee shop on the main floor, the vending machines are accessable 24 hours a day.
Java City at the Columbine Café Hours:
Monday-Friday, 6:00 am-4:00 pm
Java City is a quick stop coffee shop on the main floor offering coffee, tea, hot and cold specialty drinks, and pastries.
Monday, Tuesday, Friday, 9:00 am-5:00 pm
Wednesday, Thursday, 9:00 am -7:00pm
Saturday, 10:00 am-1:00pm
The Wooden Horse Gift Shop, located off the lobby on the main level, carries cards, fresh flowers, toys, and an assortment of fine gifts, such as jewelry, purses, and wallets. The shop also sells newspapers, seasonal items, snacks, personal sundries, and handmade items crafted by St. Mary's volunteers. The Wooden Horse also operates an online store
(www.stmarylogostore.org) offering bags, hats, jackets, and shirts sporting St. Mary¹s logo. Online merchandise is on display in the lobby gift shop to make ordering easier. The Wooden Horse Gift Shop is staffed by volunteers and operated by St. Mary's Hospital Auxiliary, with all proceeds donated to the hospital. Cash and credit cards are accepted; sorry, no checks.
When home is too far away, Rose Hill Hospitality House at St. Mary's Hospital provides patients and families with close, safe, and affordable accommodations. Helping patients overcome feelings of loneliness and providing families with a needed retreat, Rose Hill Hospitality House is conducive to spiritual support and encouragement.
The house accommodates approximately 50 guests, is conveniently located within walking distance to the hospital and Advanced Medicine Pavilion, and includes:
Rose Hill Hospitality House is conveniently located within walking distance to the hospital and Advanced Medicine Pavilion.
When lodging is needed, health care providers may call Rose Hill Hospitality House at 970-243-7968. Guests are placed on the waiting list and are then asked to call on the day of arrival for room availability.
St. Mary's Hospital can provide language interpretation services. This service is free of charge and can be accessed via patient telephones. Your nurse can assist you.
Lost and found
Lost articles or any belongings left behind in your room or other areas of the hospital are turned in and held for safekeeping. If you lose something, contact the security office through the hospital operator by dialing "0."
Local newspapers are available in the Wooden Horse Gift Shop in the main lobby in the Monument Zone.
St. Mary¹s Hospital has a wide array of parking options. Parking for patients and visitors can be accessed from both the 7th and Wellington Avenue and the Patterson Road entrances. Our free parking garage is the most convenient parking option and provides direct access to the main lobby and registration services. Parking is also available for patients on the west side of the hospital. Use this parking area if you need services close to Entrance 3, 4 or 5 or you need to visit a physician office with the 2643 Patterson address.
Spiritual Care, Chapel, and Reflection Room
St. Mary's Spiritual Care chaplains understand that medical care is only part of a patient's experience. Professional healthcare chaplains listen, comfort, and guide families through both the emotional and spiritual aspects of serious illness. The chaplains are assisted by over 40 trained and dedicated volunteers representing various faith backgrounds. The Chapel is available for your use 24 hours a day. It is located on the first floor in the Valley Zone. The new Father A.J. Bertrand Reflection Room, named after Father Bertrand who ministered to St. Mary's patients and employees for over 30 years, is located in the main lobby adjacent to Entrance 1. The Reflection Room is a peaceful place for guests to pray, think, or just sit quietly. Patients, families, visitors, and staff are all welcome to use this space to renew their spirits and focus on hope and God's healing love. On occasion, communal gatherings for special celebrations and remembrances will be held in the Reflection Room, but the divided space allows for group and individual use. The Reflection Room¹s most prominent feature is an expansive stained glass window on the east wall. Glass artist Brenda Belfield's "Healing Waters" provides a colorful yet serene environment symbolizing the physically and emotionally redemptive and healing powers of water. This quiet non-denominational room with both pews and informal seating is open 24 hours a day for patients and their families. If you would like to speak with a chaplain or interdenominational pastor, a member of the nursing staff will call them for you.
For your safety and peace of mind, please do not bring large quantities of cash, expensive jewelry, or other valuable personal items with you during your stay. You and your family are responsible for the safety of belongings, valuables, and assistive devices brought to the hospital. St. Mary¹s Hospital is unable to replace these items if lost or stolen.
St. Mary¹s Hospital is a family-centered organization dedicated to providing a therapeutic environment that promotes the safety and satisfaction of our patients and their loved ones. The visitation guidelines attempt to balance the needs and preferences of the patient with those of family and loved ones, the patient¹s physician, and the organization. Family and loved ones are encouraged to visit as they are considered an integral part of the patient¹s care. Please check with nursing staff for the visiting times in your area. For the security of our patients, between the hours of 8:00 p.m. and 5:00 a.m., the only hospital entrance open is Entrance 2, on the southwest side of the building.